Effective Date: September 4, 2026
This is the Privacy Policy of PT. MIKALON SKS LTD ("we," "us," or "our"), the operator of the Andu mobile application and related services (collectively, the "App" or "Service"). This Privacy Policy is incorporated into and subject to our Terms of Service.
We take your privacy seriously and are committed to safeguarding the personal information you entrust to us. This Policy outlines the types of data we collect, how we use that information, and the choices and rights available to you regarding your data. By accessing or using the Andu App or any of our Services, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using the Service.
We limit our collection of personal data to what is genuinely needed to deliver and maintain our Services. The types of information we collect depend on how you interact with the App and which features you choose to use.
When you access or use the App, certain technical information is automatically collected from your device to ensure smooth operation, improve performance, and maintain security. This includes:
Certain features of the App require access to specific permissions on your device. We only request these permissions when you choose to use the corresponding features, and you can withdraw your consent at any time through your device settings.
We use your personal information only for the purposes described below, in compliance with applicable laws. Our processing is always based on legitimate interests, the performance of a contract, legal obligations, or your consent (where required).
We use your information to create and manage your account, enable core features such as messaging and video chat, and ensure the App functions as intended. This includes processing your login credentials, displaying your profile to other users, and delivering the features you request.
We analyze usage patterns and technical data to better understand how users interact with Andu. This helps us identify areas for improvement, fix bugs, enhance performance, and develop new features. Our goal is to continuously refine the user experience based on real-world usage and feedback.
We use information such as your language preferences, region, and usage behavior to tailor content and recommendations to your needs. This includes adapting the App's interface language and providing a more customized experience that aligns with your preferences.
We process your data to detect and prevent fraudulent activity, unauthorized access, and other harmful behaviors. This includes identity verification, monitoring for suspicious activity, and enforcing our Terms of Service. These measures help us maintain a secure environment for all users.
When you contact us with questions, concerns, or technical issues, we use the information you provide—along with relevant account and usage data—to investigate and resolve your inquiry. This enables us to respond effectively and improve our support services.
When you make purchases within Andu, we use limited transaction data (such as order details and purchase confirmations) to complete your transaction, manage subscriptions, and provide you with the products or services you have purchased. Full payment details are processed directly by our third-party payment processors and are not stored by us.
We may send you service-related communications, such as account updates, security alerts, and policy changes. These messages are essential to keeping you informed about your account and the Service. Where permitted by law, we may also send you promotional communications, which you can opt out of at any time.
We may process and retain your data as necessary to comply with applicable laws, regulations, or legal requests, and to assist law enforcement agencies when required.
We do not sell or rent your Personal Data to third parties. Any sharing of your information is done only as necessary to operate, provide, and improve our Services, and in accordance with applicable laws.
We may share your information with the following parties:
We engage third-party vendors to help us deliver our Services, including cloud hosting, analytics, customer support, fraud detection, and payment processing. These partners are authorized to access your data only to the extent required to perform their specific functions and are contractually obligated to protect your information.
If we are involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that deal. We will take appropriate steps to ensure your data remains protected under this Privacy Policy.
We may disclose your information if required by law, court order, or governmental request. We may also share data to enforce our Terms of Service, investigate potential violations, detect or prevent fraud, or protect the rights, safety, and property of our users, the public, or our company.
When you connect your account with third-party platforms (such as Google), we may share limited information—such as your user ID, public profile details, or authentication tokens—to enable the integration. You can disconnect these links at any time through your account or device settings. We may also share your information with third parties when you have provided your explicit consent for a specific purpose.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or service improvement purposes.
As Andu is operated by PT. MIKALON SKS LTD, your information may be stored, processed, or accessed in countries outside your own, including countries where we or our affiliates, service providers, or partners maintain facilities.
By using our Services, you acknowledge and consent to the transfer of your data to such countries. Where required by applicable law, we rely on recognized transfer mechanisms—such as Standard Contractual Clauses—to ensure your data receives adequate protection in accordance with this Privacy Policy and applicable data protection laws. Regardless of where your data is stored, we remain committed to safeguarding your information in line with the standards described in this Policy.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.
How long we keep your information depends on the type of information, the purpose for which it is collected, and our legal obligations:
We may retain backup copies of certain information for a limited period for system recovery, auditing, or disaster recovery purposes. Aggregated or anonymized data that no longer identifies you may be retained indefinitely for analytical and service improvement purposes.
Protecting your personal information is a priority for us. We have implemented reasonable and appropriate security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
Our security practices include:
Despite our efforts, no security measures are perfect or impenetrable. We cannot guarantee that information transmitted over the internet or stored on our systems will be absolutely secure. You should also take steps to protect your information, such as keeping your login credentials confidential and avoiding sharing sensitive data in public areas of the Service.
If we detect a security incident that affects your personal information, we will take appropriate action and notify you as required by applicable laws. If you have any security concerns or suspect unauthorized access to your account, please contact us immediately through the channels provided in the "Contact Us" section.
You may request to delete your account and the Personal Data associated with it at any time. To initiate this process, log in to your account, navigate to your account settings, and follow the instructions for account deletion. Once your request is submitted, your account will be deactivated, and your profile, posts, and other content you have created will no longer be visible on the Services. Please be aware that reactivation will not be possible once the deletion is complete.
Please keep in mind:
If you need help with the deletion process or have any questions, please reach out to us at happybuata@gmail.com.
Our Services may contain links to external websites, apps, or platforms that are not operated or controlled by us. Please be aware that this Privacy Policy does not apply to the data practices of those third parties. Once you leave our Service or interact with a third-party integration, any information you provide will be governed by that third party's own privacy policies and terms.
We encourage you to review the privacy policies of any third-party websites or services you visit or use. We do not endorse, control, or assume any responsibility for the content, security, or privacy practices of these external platforms. Your interactions with third-party services are at your own risk.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from minors. If we discover that we have inadvertently collected such data, we will take prompt steps to delete it and deactivate the associated account.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at happybuata@gmail.com. We will assist you in reviewing, deleting, or managing your child's data.
We are committed to protecting children's privacy and complying with all applicable child protection laws in the regions where we operate. In cases where parental consent is required by law, we will not process a minor's personal data without obtaining verifiable permission from a parent or legal guardian.
For more detailed information, please refer to the Child Safety Policy.
Depending on where you live and the data protection laws that apply to you, you may have certain rights regarding your Personal Data. These rights may include:
To exercise any of these rights, please contact us at happybuata@gmail.com. Please note that these rights may not be absolute and are subject to applicable legal exceptions—we may need to retain certain information for security, legal, or operational reasons. We will respond to your request in accordance with applicable law, and if you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other relevant factors. If we make significant changes, we will notify you in advance through in-app notifications, email, or other suitable channels. The updated version will always show a revised "Last Updated" date at the top of this Policy. By continuing to use our Services after the changes become effective, you acknowledge and agree to the updated terms.
If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your information, please don't hesitate to reach out. You can contact us through any of the following channels:
We will respond to your inquiry as quickly as possible and do our best to assist you.