Effective Date: September 8, 2026
Welcome to Andu!
These Terms of Service ("Terms") apply to your access and use of the Andu mobile application and related services, features, and content (collectively, the "Service"), operated by PT. MIKALON SKS LTD ("we," "us," or "our").
By downloading, installing, accessing, or using the Service, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to any part of these Terms, you must not use the Service.
We may update these Terms from time to time. When we make material changes, we will notify you through the App, via email, or by other appropriate means. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms.
These Terms are available only to individuals who have reached the age of majority (18 or older) and are legally competent to contract under their governing law. Our Services are not offered to any person or entity residing in jurisdictions that are under applicable trade sanctions or embargoes. Access to the Andu Service is expressly denied to users originating from any restricted territory.
You bear the sole obligation to safeguard the privacy and security of your Andu account and associated login information. Any actions performed via your account shall be attributed to you, and you accept complete legal liability for all such activities.
We are deeply committed to safeguarding the safety and rights of minors and strictly adhere to all relevant legislation pertaining to the protection of their rights. Should you come across any material or conduct that involves minors or could potentially violate their lawful entitlements, we urge you to notify us without delay via happybuata@gmail.com. Upon receipt, we will undertake a timely review and take appropriate action in line with governing legal requirements.
2.1 These Terms comprise the complete understanding between you and us, incorporating these Terms, our Privacy Policy, and any supplementary policies or directives we may release from time to time.
2.2 By creating an account, or accessing the Service, you acknowledge that you have thoroughly reviewed, comprehended, and consented to these Terms in their entirety.
2.3 We may update or revise these Terms when deemed appropriate. Notification of any modifications will be provided within the Application, and your ongoing use of the Service following the effective date of such changes will signify your agreement to the updated Terms.
We offer the social platform that enables users to discover, connect, and interact with others around the world through real-time video chat, messaging, and interactive communication features. Depending on your use of the Service, you may be able to create a profile, send messages, participate in video calls, and access additional features designed to enhance your social experience.
We grant you a personal, revocable, non-transferable, and non-exclusive license to access and use the Service. This license is for your personal use only. All rights not expressly granted to you are retained by us.
It is your sole responsibility to secure a compatible device (e.g., a smartphone) for accessing the Service, as well as to bear any associated costs, including but not limited to internet connectivity, data usage, and other charges that may arise during your use of the Service.
We may update, modify, suspend, or discontinue any part of the Service at any time to improve functionality, address security concerns, or comply with legal requirements. We will notify you of significant changes where practicable.
To use certain features of the Service, you must create an account. Registration may be completed using your third-party platform account (such as Google). You agree to provide accurate and complete information during registration and to keep it updated. The Service is strictly prohibited for individuals under the age of 18.
Your account is for your personal use only. You may not share, lend, transfer, sell, or otherwise allow others to access your account. You are fully responsible for all activities conducted through your account and must keep your login credentials secure. If you suspect unauthorized access to your account, please contact us immediately at happybuata@gmail.com.
Should we determine that you have breached these Terms or any applicable legal provisions, or that your conduct presents a threat to our user community, we reserve the right to take corresponding measures. Such measures may include, without limitation, limiting your access privileges, temporarily suspending your account, or permanently closing it, with or without advance notification.
Given the interactive nature of Andu's video chat functionality, maintaining proper user conduct is of critical importance. While accessing or using the Service, you are strictly forbidden from generating, uploading, disseminating, distributing, or retaining any material described below, or from participating in any of the following prohibited actions:
We have the right to look into any violations of this Code and take steps we consider necessary. Possible responses include deleting content, limiting your access, or shutting down your account, and we may do so without notifying you beforehand.
We may make available certain digital offerings within the platform, including but not limited to virtual currency (“diamonds”), digital presents (“gifts”), and subscriptions (“VIP”) — hereinafter collectively referred to as “Virtual Items”.
Andu operates as a global platform, and the pricing structure for Virtual Items is subject to a range of influencing factors. Promotional offers may be introduced on a frequent basis, with pricing variations depending on regional location, subscription duration, and other relevant criteria. Additionally, we reserve the right to conduct periodic trials of new functionalities, service bundles, and payment alternatives, and the associated pricing for such offerings may be revised from time to time without prior notice.
The acquisition and utilization of Virtual Items are restricted to individuals who have reached 18 years of age (or the applicable age of legal majority in your jurisdiction). Virtual Items hold no cash or fiat currency value, may not be exchanged, transferred, or refunded, and are not eligible for any form of reimbursement. Their validity is strictly confined to our platform, and all transactions involving Virtual Items are deemed final upon completion.
You acknowledge and agree that prior to initiating any recharge or purchase transaction, you have diligently reviewed and confirmed all relevant details, including but not limited to the target account, transaction amount, and selected options. Should any errors occur during the recharge process—such as incorrect account designation, amount miscalculation, or selection of an unintended product type—arising from your own actions including input mistakes, operational oversights, or misinterpretation of the billing mechanism, you shall bear full responsibility for any resulting losses or consequences. We assume no obligation to provide compensation or reimbursement under such circumstances.
You explicitly acknowledge and consent that all transactions executed for the acquisition of Virtual Items via the Service are conclusive and irrevocable. We are under no obligation to issue refunds for any reason whatsoever. In the event that your account is closed—whether at your own request or due to actions taken by us (including termination resulting from breach of this Agreement)—any Virtual Items remaining in your account at that time shall be forfeited automatically, and you will not be entitled to any monetary reimbursement or other form of compensation in respect thereof.
By creating, uploading, transmitting, or otherwise storing any content—including video, audio, text, images, and other materials (collectively referred to as "UGC")—through the Service, you grant us a perpetual, worldwide, royalty-free, non-exclusive, and sublicensable license to utilize, reproduce, modify, distribute, publicly perform, and build upon such UGC for the purposes of operating, maintaining, and enhancing the Service.
You bear sole liability for the legality and suitability of any UGC you submit. You represent and warrant that your UGC does not violate or encroach upon any third-party rights, including but not limited to copyright, moral rights, publicity rights, or privacy rights.
We reserve the right to employ both automated tools and manual moderation processes in reviewing all UGC, and to remove, at our sole discretion, any content that we determine to be in breach of these Terms or otherwise objectionable. Nevertheless, you acknowledge and agree that we cannot assure the complete identification of all non-compliant content, and we make no representation or warranty as to the accuracy, completeness, or lawfulness of any UGC detected or retained.
The license set forth above shall expire within a reasonable period following your deletion of UGC or closure of your account, provided that such termination shall not affect (i) any UGC that has already been utilized for promotional or operational purposes prior to deletion, or (ii) any content that we are legally obligated to retain.
The Service may include content sourced from third parties or provide hyperlinks to external websites. We do not control, endorse, or assume any responsibility for the accuracy, completeness, or legal compliance of any such third-party materials. Your interaction with any third-party links or any transactions conducted with them are undertaken entirely at your own risk.
All intellectual property rights vested in the Service itself—including, without limitation, textual content, graphical elements, logos, and software code—are the exclusive property of Andu or its respective rights holders. Nothing contained in this Agreement shall be interpreted as conferring upon you any ownership interest or proprietary claim in such materials.
With respect to the UGC you originate, you retain full ownership of all intellectual property rights therein. However, as provided under Section 7.1, you have granted us the necessary license to utilize your UGC in connection with the operation and delivery of the Service.
We reserve the right, at our sole discretion and without prior notice, to terminate or suspend your access to the Service under any of the following circumstances: (a) you breach any provision of this Agreement; (b) you engage in conduct that is fraudulent, deceptive, or otherwise abusive; or (c) such action is required for technical, operational, or commercial reasons.
Upon any such termination or suspension, you will no longer be able to access any Virtual Items credited to your account. Furthermore, you shall not be entitled to any refund, reimbursement, or other form of compensation in connection with the loss of such items.
The Service is made available strictly on an "as is" and "as available" basis. We do not warrant that the Service will operate without interruption, be secure, function error-free, or be devoid of harmful components. You accept full responsibility for any risks associated with your use of the Service.
We do not exercise control over, nor do we endorse, any content generated by users. We make no representations or warranties regarding the accuracy, dependability, or legal compliance of such content. You may be exposed to material that you find objectionable or unsuitable, and we shall not be held liable for any such content, nor for any loss or damage arising from your reliance upon it.
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of data, profits, reputation, or goodwill, whether arising out of or in connection with your use of, or inability to use, the Service.
We place great importance on the protection of your privacy. For comprehensive information regarding our practices in collecting, utilizing, retaining, and safeguarding your personal data—with particular attention to video and audio content—we kindly direct you to review our Privacy Policy, which is provided as a separate document and forms an integral part of these Terms.
These Terms and any non-contractual obligations arising from or in connection with it shall be governed by and interpreted in accordance with the laws where our company is established, without regard to its conflict of laws principles.
Any dispute, controversy, claim, or difference of any nature whatsoever arising out of, in connection with, or relating to these Terms —including any question regarding its existence, validity, or termination—shall be referred to and finally resolved by arbitration administered by a recognized international arbitration institution in accordance with its rules in effect at the time of the arbitration commencement. The arbitration shall be conducted before a sole arbitrator, and the proceedings shall be carried out in the English language. The award rendered by the arbitral tribunal shall be final and binding upon both parties.
If you have any questions, concerns, or feedback regarding these Terms of Service or how we handle your information, please don't hesitate to reach out. You can contact us through any of the following channels:
We will respond to your inquiry as quickly as possible and do our best to assist you.